Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

Customer churn remains a huge issue for telcos, but AI could be the key to changing that. Or, it could fail to live up to its ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...

Police said the racket operated from a rented flat since 2021, used phishing links, and led to multiple fraud complaints ...

AI agents increasingly filter options and shape shortlists before people ever engage, shifting where visibility and influence ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...

A Missouri bank teller is being praised for stopping a jury-duty phone scam after a terrified woman attempted to withdraw ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...