The U.S. headquarters of travel insurance company Allianz Partners in Richmond, Va., seems like an unlikely staging ground for a million-dollar effort to make customer service better. On a recent ...
On the second floor of a high-rise office building in Richmond, Va., six bots are quietly delivering better customer service. Would you like to meet them? Ada handles claims. Walter III specializes in ...
Bajaj Allianz Life Insurance Company (BALIC) sees WhatsApp emerging as a “very large” digital services channel for its customers in the coming days, according to a senior official. Already, more than ...
Bajaj Allianz Life Insurance has taken yet another step towards digital disruption by launching i-SERV, a first-of-its-kind video calling service within the life insurance industry. i-SERV is designed ...
Allianz Lanka, one of Sri Lanka’s leading insurers and a member of the global Allianz SE Group, recently relocated its state-of-the-art Customer Care Center, from Borella to Union Place. The move ...
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