Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. The multi-billion dollar global leadership development industry has ...

As businesses stand at the threshold of a new era, where innovation and agility are crucial to organizational success, the employee satisfaction metric that seemed to rise to overnight fame is holding ...

If we ask our employees open-ended, probing questions and are willing to have an open mind to not only ‘hear’ what they have to say but really ‘listen’ to their feedback — with zero ego attached — it ...