AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

The Voice of the Customer (VoC) is a collection of customers’ experiences, feelings, and expectations about a business, and it’s largely based upon customer feedback, reviews, surveys, interviews, and ...

RESTON, Va.--(BUSINESS WIRE)--Today, Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics ...

In today’s transparent world, we rarely need to make decisions in a silo. For example, on most weekends, my entire decision-making process is informed by ratings and reviews from others. If I’m going ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Since Ford’s recent announcement of two revolutionary electric vehicles, the F-150 Lightning ...

How AI Voice Agents are Transforming the Moving Industry New York, United States – December 12, 2025 / Stacked Ai / In a rapidly evolving digital landscape, the moving industry is experiencing a ...

Conventional one-to-many media — television, radio, movies and most online items — are single voice-communication channels. Even though viewers and listeners are frequently known to offer their candid ...

“Focus on the Customer” is such common advice. Do business leaders still hear it, let alone heed it? Well, if you’re a customer, you’d certainly like to think so. Ironically, in today’s fast-paced ...

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Microsoft has renamed Microsoft Forms Pro, a product for sending surveys, to "Microsoft Dynamics 365 Customer Voice." There's a new landing page for Microsoft Dynamics 365 Customer Voice, and the ...