On the surface, the division of labor between sales and customer service seems clear cut. Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing ...

Love it, hate it, feel indifferent towards it: AI mania is here and showing no signs of slowing down. Ever since generative AI (GenAI) entered the mainstream with the public debut of ChatGPT in late ...

That is the voice of a customer service provider on my phone call for help. There are about 18 million call center employees worldwide that provide service and product information that I have taken ...

PHILADELPHIA (WPVI) -- From state unemployment offices to the IRS, complaints about call centers are, high but what about companies that don't have call centers at all? A growing number of companies ...

After conducting most business virtually for the better part of two years, Boulder on Thursday will restore in-person options for several services in a newly consolidated customer service hub. The ...

According to the Small Business Administration, poor customer service is the number one reason that people discontinue doing business with a company. And since many customers never let you know ...

Opinions expressed by Entrepreneur contributors are their own. When thinking about customer experience, many organizations fall into the pattern of believing that if they just hire friendly people and ...

Some Tesla and Starlink customers have said service at Elon Musk's companies needs to be improved. Despite Tesla's success, customers' complaints could tarnish the reputation of the business. Here's a ...