“Your call is very important to us.” We’ve all heard it when we call most businesses and government agencies these days. Important — really? To businesses, what happens next in this interaction may ...

Does your business have a customer bill of rights? This simple set of expectations can show customers that you truly care. Everyone has had experiences of long hold times, incorrect answers or other ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

In an increasingly digital world, many customers find phone calls surprisingly effective and comforting. Phone calls are often missing from omnichannel support strategies, but they can improve the ...

TikTok is great for many things, but the life hacks people share are especially helpful. Case in point: People are currently bowing down to a woman named Liz for sharing her time-saving customer ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...

It’s a common scenario: a customer receives a call from an unknown number. Assuming it’s spam, they decline the call and continue on with their day. Only hours later, upon listening to the voicemail, ...