The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

Some customers are so entitled that they act like the employees are robbing them of a VIP experience. Imagine going to work before the store is open, and a customer demands you open early and stay ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

BELLAIRE, MI (WFSB) - A popular brewery in Michigan posted to social media a response to an angry customer and it went viral. Short’s Brewing Company in Bellaire, MI said it admitted to making a ...

PARMA, Ohio (WJW) — Cellphones were recording when a worker at an Ohio Chipotle was attacked by an angry customer Tuesday night. Police say that customer, Rosemary Lynn Hayne, 39, of Parma, has since ...

A video that shows an angry customer accusing Chipotle employees of prioritizing online orders over in-store customers has gone viral. The video, found here, was posted to TikTok over the weekend by ...

Gregory Mason and the unicorn cake that caused so much controversy. A Southern baker’s not-so-sweet experience with an angry customer has garnered sympathy across the internet. Earlier this month, ...

Opinions expressed by Entrepreneur contributors are their own. I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often — ...

Once someone decides to move into a senior living facility, they’re typically ready to move as soon as possible. So when one of our facilities ran into roadblocks that pushed our opening date back, it ...